Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GamifyHub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gamifyhub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@gamifyhub.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@gamifyhub.com
Thanks for fast delivery and good quality of my new phone case!
excellent product! no problems with delivery. color is exactly that I needed. thank you :)
High quality product. Color is great! Product arrived in time!
I really appreciate customer service, thanks for answering all my questions! Item arrived as I was promised! Thanks so much!
All perfect
Got it today! And I love it because of the fact that I always couldn’t find the case in my purse. Now I have them on my phone.
This case is perfect. Airpods fit perfectly and I don’t have to search for them in my handbag. They are always at my fingertips.
This was a great buy! My AirPods fit securely and I’ve never had an issue with them falling out of the case. The lid stays secure and closed.
Very handy for the AirPods to be right the on the back! Especially for my teenagers, much easier to keep up with.
How some people say it will not fit? It is great! Just be aware the airpods do not get charged in this phone case.
Awesome case!! Love it for when I am going to the gym or going for a hike! Protects the phone well and looks so clean! Might buy in other colors soon
Fits better than I expected in your pocket. Back and front . Great material and overall what i expected !
Amazing quality, better than expected. Would recommend for sure. Love it, definitely makes my AirPods much more readily accessible since I’m known to misplace things often!
Great phone case! Purchased for my daughter and she loves it
I absolutely love this product. Highly recommended.
Exactly what I was looking for.
My daughter has generic air pods and they fit awesome in this phone case. She loves it as she always knows where the air pods are.
Good quality, exactly as shown in the picture! Recommended
I bought this case as a gift for someone and they love it. It serves its purpose. Just make sure that your airpods are charged up because this case does not charge them, it simply keeps you from having to carry both your phone & airpods case at the same time. I like it.
This case is great! I love how I don’t need to add anything to the phone in order to carry the AirPods. This is my 2nd pair after losing the first and hopefully the last!
11 days shipping, looks awesome and actually fits in my pocket very well like i didnt think
I think I'm obsessed hahaha
It takes time to arrive, equal to the image. Do not load the AirPods only in to save them. Excellent material
Very precise.
K